Contact Information:
Please note: Due to heavy spam, we've changed our email address,
The new email address is - shopping@autoextender.com
Our old email address will be discontinued - sales@autoextender.com (no longer used)
- We apologize for any missed emails, we were getting thousands of spam a day.
To expedite your inquiries, please include the following information:
Full Name
Return Email Address
Product in question or order number.
It's important which order or products you when contacting us as we have many products with similar names.
Payment Info:
We accept credit card payments via PayPal only. This is to protect our customers as we can't see the relevant details - the only thing we see is that the order has come in and listed address (no financial information)
You do not need to have a PayPal account or sign up for PayPal to use the credit card. If it asks you to join, you could decline and use it as a normal credit card transaction (there's is a small link on the join page to do that - they don't make it easy to find it but it is there).
The payee will be listed as LP Corp. on your statement (6% tax will be added for NJ residents).
Shipping Information:
Address Changes - Please note, that we cannot change address once it is in our system. Please make sure your address is correct. If you haven't received a shipping notification (you can check your PayPal account to see if it's shipped), you can change your address before we print the address as we use PayPal shipping service.
Discreet packaging - We do not include any printed material on the package. The only thing it will contain is the product. All user manual and product info is on our website. The return address on the package will list our company name: LP Corp. The boxes we use are USPS priority or global priority mail boxes. For countries that do not have global priority mail service, it will be packaged in plain brown boxes.
For international customs declaration, we use generic descriptions, such as bell cylinder kit or silicone tubing, and declare low amounts (less than $20).
Shipping time - We are not a big manufacturer (nor do I do this full-time). Even though we use priority shipping, this doesn't mean it will be there in 2 to 3 days. Once we receive your order, we start making the product (yes we make them and don't have much inventory). Once you place an order, you'll receive shipping notification in a day or two - then it will take a couple of days (or longer if we are out of material) to make the product and shipped out.
It usually takes 2-4 days once the package is picked up. For International destination, it usually takes 7 days for Europe/Japan but there are a few countries where it takes much longer (Italy and the Middle East seems to take forever).
Return/Issues: - No one PE device for all people, PE is the very individual thing with different preferences. With that, you'll have 30 days to try (a fair amount of time right?) or we could try to come up a with different solution. If it doesn't work, just return the product and you'll receive a full amount (minus shipping in either direction) - no questions asked or required. Hope this is simple enough.
Shipping Fee - This is for domestic and International Shipping costs (especially international shipping). During and after the pandemic, the cost of shipping increased dramatically. We do not change anything above what it costs (actually been charging much less as we haven't updated the new cost till now).
International parts shipping - We use international priority flat rate small package for our main products as it just fits in a small box. However, this might be too much for small items, such as sleeve/vacuum ring type of supplies. For those item (less than 14oz), please write to us and we can send it via 1st class mail in large envelope, which cost less than half of the priority mail flat rate box. Hope this helps!
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